Yardım Merkezi

Contractual capacity: Users must have full legal capacity to purchase precious metals and investment assets.

Binding order: Once an order is confirmed through the website, the agreement becomes binding on both parties at the live price calculated at the time of payment.

Digital consent: Completing any verification or purchase through the platform requires selecting the terms-and-conditions checkbox. This consent is treated as an approved electronic signature.

Data collected: We collect only the basic information required to document ownership, including the customer's full name, personal ID number, phone number, and delivery address.

Asset-information confidentiality: Purchased bullion details and serial numbers are stored in a private database to protect the customer and their investments.

Data sharing: We do not share personal or financial information with third parties except secured shipping and delivery providers, solely for delivering the order.

The platform uses a database-linked pricing system to keep prices current with global market prices and local supply and demand.

Reference currency: All products are valued primarily in US dollars. Payments in other currencies are calculated using the prevailing exchange rate at the time of purchase.

Business-hour limitation:

Important: Prices are approved and binding only during the official business hours shown on the website. Orders submitted outside those hours are reviewed against the next market-opening price.

Fixed investment rule: Because these products are tied to global markets and real-time price movements, completed and delivered sales are final and cannot be returned or exchanged.

Clear resale policy: Sold goods cannot be returned or exchanged. If you choose to resell them later, manufacturing charges and official hallmarking fees are deducted, and the difference between the buy and sell prices at the time of valuation is taken into account to determine the fair value of the precious metal's net weight.

Secured shipping: Products are transported through suitable shipping channels after the delivery method and cost have been agreed with the customer, helping ensure safe arrival.

Identity on receipt: An order is delivered only to the customer named on it after their official identity is checked against the full name recorded on the warranty certificate.

Investment liquidity: The company may repurchase bullion and investment coins it issued at prevailing market prices when they are offered for resale, subject to the cash liquidity available to the company at that time. The company is not always obligated to repurchase products from customers.

Official deductions: A resale to the company is valued on the precious metal's net weight. Manufacturing charges and approved hallmarking fees are deducted, and the agreed price reflects the difference between buy and sell prices at that time.

What does the warranty certificate include?
Official ownership record: The certificate is dated on the transaction date and records the buyer's full name and ID number as evidence of ownership.
Technical metal data: A detailed table states the metal description, exact weight in grams, purity, and approved financial value.
Purity assurance: An official stamped commitment confirms the stated silver fineness, up to 999.9, and that weights conform to high international standards and specifications.

Financial policy and investment security
We believe absolute transparency is the foundation of successful investing, so our transactions follow clear, technically defined terms.
Live market linkage: Investment metals and bullion move with global markets; buy and sell prices are determined at execution from the global price and prevailing supply and demand.
Payment flexibility: The invoice is valued primarily in US dollars. When payment is made in a local currency such as ILS, the amount is calculated using the live exchange rate, with the currency and rate documented in the notes.
Right to official inspection: Buyers may ask the competent precious-metals hallmarking and inspection authority to verify that an asset matches its listed specifications.
Clear resale policy: Sold goods cannot be returned or exchanged. On a future resale, manufacturing and official hallmarking charges are deducted to calculate the fair value of the precious metal's net weight.
Build your investment with confidence—your assets are protected by the strength of reputation and integrity.

Digital verification: Every locally produced NQ silver bar carries a unique serial number recorded in the system. The website's verification tool lets customers confirm immediately that a number exists in the company database.

Purity standards: The company guarantees the purity stamped on its products and stated in the product or warranty certificate, together with conformity to the listed weights and specifications.

Government inspection: Buyers have the full legal right to submit a product to the competent precious-metals hallmarking and inspection authority for verification.

1. Purpose of the system
The digital verification system strengthens transparency and traces silver bars (blocks) produced on NQ production lines. Entering a serial number confirms that the number was issued by our official database and matches the product's approved technical specifications. The system applies exclusively to bars (blocks); ounces, coins, and liras are not included because they do not carry serial numbers.

2. Proof of authenticity requirements (customer responsibility)
Electronic serial matching is only an initial tracking step and does not replace physical inspection. Customers must compare the actual weight on an accurate jeweler's scale, purity, dimensions, and minted specifications with the technical data shown on screen.

3. Legal disclaimer and data protection
NQ is not liable for inadvertent errors or omissions in the digital verification system. Information is provided as is, and physical or laboratory inspection remains the primary reference. NQ accepts no legal or financial liability for items purchased from untrusted sources or unauthorized intermediaries, even when a copied serial number appears in the system. Customers must inspect products immediately upon delivery and refuse any item that shows signs of tampering or attempted opening.

4. Jurisdiction and amendments
We reserve the right to amend the database or update these terms and company policies without prior notice. Any legal dispute shall be decided exclusively by the competent local courts in Palestine.

5. Contact and legal support
For legal questions, reports of suspected counterfeiting, or verification-system complaints, email qawasmi.nureddin@gmail.com or use the Contact Us page.

Post-sale responsibility: The company disclaims legal and financial responsibility for any product, block, or bar that is tampered with, unsealed, melted, or altered in any way after it leaves our facility and is delivered.

Unexpected technical errors: The company is not liable for interruptions in price updates caused by data-feed issues, force majeure, or global-exchange disruptions. Management may cancel orders placed on the basis of a pricing error and will notify the customer.